If your are not able to make your screen recording clips on the platform, this might be du to permission issues in your computer settings and whether or not it is allowed to share your screen.
Note : this issue is generally visible in Mac computers.
If so, please follow the next steps to solve this issue :
Mac users
- Open the tab " System Preferences" then click on "Security and Privacy" on your computer.
- Check if the "Screen recording" button is activated on you web browser.
- In case the button is already activated, please deactivate it and then reactivate it again.
- This will normally solve the issue.
For Windows users
For these users, there is no need to setup the screen recording settings. You can, then, record your screen bu following the steps of this article : How can I share my screen on the platform ?
If you followed all the steps above and the issue persists please contact our Support at support@easy.movie.
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