Requesting subtitles is an additional option. If you don’t see this feature:
- the option may not be activated on your company’s account
- your permissions don't allow you to request subtitles
- your video is not in "HD requested" or "Complete" status
To activate the feature, you must contact your Account Manager. Regarding permissions, you must contact your Account Administrator to request an update on the permissions from the Customer Success Manager.
If you are used to order subtitles and can no longer find this option, you can contact our support team.
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