How do I write a request to the Support ?

You may find yourself in need of assistance when using EasyMovie. Be assured, our experts are here to answer you. You can contact us from the platform or directly at the following address : support@easy.movie

However, in order to efficiently process your request, we will need several pieces of information.

Necessary information if you encounter a problem :

• Used template
• Project reference
• Speedtest result if you do have Network issues
• Web browser ( IE, Chrome, Firefox ...)
• Screenshots of the errors you have encountred

How to describe your issue ?

• Where ? : App or Web platform
• Action made
• What's expected ? What did you want to do ?
• What have you got ?

Where to find your phone model and the OS Version ?

• On Samsung : Settings > About phone >Software information
• On One plus : Settings > About phone > Android version
• On iPhone : Settings > General > Information