Why I cannot record ?

You cannot shoot or you have a problem while capturing. Here are some tips to help you solve that:

On the Mobile App:

• Check if you have authorized the application to access your camera (in the settings of your phone).
• Check that your phone's camera is working correctly (via the native application).
• Check that the EasyMovie app has the permissions to your camera, microphone and media & storage.

On the Web Platform:

• Check that your web browser has access to your camera and microphone.
• Check that the platform has access to your camera and microphone.
• Check that your camera or camera app is well set.
• Refresh the page of the EasyMovie platform that you are on.

We are at your disposal if needed and you can reach us by simply contacting us on support@easy.movie