You may encounter some issues while creating your automated project : Rest assured, below some verifications you can do, solutions and answers to your questions :
- I cannot see a project :
In auto mode, only projects created with your account and with your phone are accessible.
If you want to access your video with another account and on a phone, it will not be visible to you. This only happens when your project has the status "Incomplete".
If you have exported it and it is now in "Done" status, you can view it on several phones.
- Editing stops before it ends / I cannot export my project :
Does your editing cut before you finish? Can not find the error message clear enough?
We invite you to:
- Check your internet connection.
- Check that you are on the version of the application (via the store).
- I cannot approve my project :
If your auto videos are subject to validation, you do not have the possibility to validate them yourself.
Indeed, the creator of the project can only create and modify his project. A validation process must be therefore established to avoid being blocked for the video validation.
For that, we kindly invite to get back to your Customer Success Manager if needed.